Terms of Service

These Terms of Service govern your use of pleasure.me.uk and the purchase of products from our website. By accessing this website or placing an order, you agree to be bound by these terms.

About Us

pleasure.me.uk is an online store offering specialist products for customers in the United Kingdom. If you need to contact us regarding an order, these terms, or any other matter, please use our Contact Us page.

Eligibility to Purchase

By placing an order on this website, you confirm that you are at least 18 years old and legally entitled to purchase the products offered on this site.

Products and Descriptions

We aim to ensure that all product descriptions, images, specifications and pricing are presented as accurately as possible. However, slight variations in colour, finish, texture, dimensions or packaging may occur.

All product information is provided for general guidance only and should be read alongside any care, handling or usage instructions supplied with the item where applicable.

Orders

All orders are subject to acceptance and availability. After you place an order, you will receive an order confirmation acknowledging that your order has been received. This does not mean that your order has been accepted.

We reserve the right to refuse, cancel or limit any order at our discretion, including where a product is unavailable, where pricing or product information contains an error, where fraud or misuse is suspected, or where we believe an order does not comply with these terms.

Pricing and Payment

All prices shown on the website are in pounds sterling (£) unless otherwise stated. We reserve the right to update prices at any time, but changes will not affect orders already accepted.

Payment must be received in full before dispatch unless otherwise stated at checkout.

Shipping and Delivery

We aim to dispatch eligible in-stock orders on the same working day where orders are placed before our 5pm cutoff time.

We offer express delivery as standard on eligible orders. For mainland UK orders, this means next working day delivery once dispatched. Delivery to non-mainland UK locations is available, but delivery times may vary.

Further details about dispatch, delivery coverage, tracking, delays and packaging are set out in our Shipping & Delivery policy.

Discreet Packaging

We understand the importance of privacy. Orders are shipped in plain, unbranded packaging with no unnecessary external product details shown on the parcel.

Returns and Refunds

Returns and refunds are subject to our Returns & Refunds policy.

Due to the intimate nature of many products sold on this website, returns may be restricted for hygiene and product safety reasons unless an item is confirmed to be faulty, incorrect, or otherwise eligible under applicable consumer law.

Your Right to Cancel

Where cancellation rights apply under consumer law, they will apply in addition to these terms. However, certain goods may be exempt from cancellation or return rights, including sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed. Please refer to our Returns & Refunds policy for practical guidance on how we handle these situations.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, incorrect, or appears to have a fault, you should contact us promptly via our Contact Us page and provide your order details together with any supporting evidence reasonably requested to assess the issue.

Use of Website

You agree not to misuse this website, interfere with its operation, attempt unauthorised access to any part of it, or use it for any unlawful or fraudulent purpose.

Intellectual Property

All content on this website, including text, images, branding, product descriptions, graphics and layout, is owned by or licensed to pleasure.me.uk unless otherwise stated. You may not reproduce, distribute, modify or exploit any content without prior written permission.

Limitation of Liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or your statutory rights as a consumer.

Subject to the above, we shall not be liable for any indirect, incidental or consequential loss arising out of your use of this website or your purchase of products from it.

Privacy

Your use of this website is also subject to our Privacy Policy, which explains how we collect, use and protect your personal data.

Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, legal obligations or operating practices. The latest version published on this page will apply to your use of the website.

Governing Law

These terms are governed by the laws of England and Wales. Any disputes arising in connection with these terms or the use of this website shall be subject to the jurisdiction of the courts of England and Wales, unless mandatory consumer law in another part of the United Kingdom applies to you.

Contact

If you have any questions about these Terms of Service, please use our Contact Us page.