Shipping & Delivery

At pleasure.me.uk, we aim to provide a fast, discreet and reliable delivery experience from the moment you place your order.

For quick answers to common questions about dispatch, delivery, privacy and ordering, please also visit our FAQ page.

Same-Day Dispatch

We aim to dispatch eligible in-stock orders on the same working day where your order is placed before our 5pm cut-off time.

Orders placed after 5pm, as well as orders placed on weekends or public holidays, will usually be processed on the next working day.

24-Hour Delivery Service

We use a 24-hour delivery service as standard on most orders, helping customers receive their parcels as quickly as possible without needing to select a premium shipping upgrade.

For most mainland UK deliveries, this means your order is expected to arrive on the next working day after dispatch. However, delivery timeframes are not guaranteed and may vary depending on courier performance, location, parcel size, weather conditions, and other factors outside our control.

Royal Mail on Most Orders

The majority of orders are shipped with Royal Mail. In some cases, alternative couriers may be used where required due to parcel dimensions, weight, destination, or operational routing.

This may apply in particular to certain oversized products or selected delivery areas.

Order Processing

Orders are processed promptly once payment has been received and stock availability has been confirmed. While we aim to dispatch eligible in-stock items on the same working day, dispatch may occasionally take longer due to stock checks, high order volumes, or operational delays.

If there is any unexpected delay with your order, we will contact you using the details provided at checkout.

Delivery Coverage

We deliver across the United Kingdom. Delivery times and courier services may vary depending on the destination.

• Mainland UK: 24-hour delivery service on most orders once dispatched
• Non-mainland and remote areas: delivery is available, but transit times may be longer
• Oversized items: some larger products may require a different courier service or longer delivery timeframe

Discreet Packaging

We understand the importance of privacy. All orders are shipped in plain, discreet packaging with no unnecessary branding or product description visible on the outside of the parcel.

We take discretion seriously and aim to ensure your order arrives in a private and respectful manner.

Tracking

Where tracking is available, tracking details will be provided after dispatch. It is the customer’s responsibility to monitor tracking updates and make appropriate arrangements to receive the parcel safely.

Delivery Address Accuracy

Please ensure your delivery address is entered correctly at checkout. We cannot accept responsibility for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

If you notice an error in your delivery details, please contact us as soon as possible. We will do our best to assist before dispatch, but changes may not always be possible once an order has been processed.

Missed Deliveries & Returned Parcels

If a parcel is returned to us due to failed delivery, refusal, or an incorrect address, we may contact you to arrange redelivery. Additional shipping charges may apply where applicable.

Delays Outside Our Control

We are not liable for delivery delays caused by couriers, severe weather, transport disruption, customs or routing issues, or other circumstances outside our reasonable control. However, we will always do our best to assist where possible.

Larger Items

Some larger or heavier products may require specialist handling or an alternative courier service. Where this applies, delivery may take longer than our standard 24-hour service.

Contact Us

If you have any questions about shipping or delivery, please contact us via our Contact Us page before placing your order.